USA. Foundational Skills in the Service Sector: Understanding and Addressing the Impact of Limited Math, Reading, and Technology Proficiency on Workers and Employers
The report is designed to inform business leaders, policymakers, and advocates who are addressing challenges faced by workers with skill gaps and their employers. It provides a detailed data profile of workers, examples of employer interventions that support skill-building, and recommendations for state and federal policymakers. The report focuses on retail, hospitality, and healthcare workers.